Microsoft Teams
Employees ask Tron for help from the Microsoft Teams workspace they already use every day.
Tron employee agent
AI self-service for every employee request.
Tron meets employees in Teams and Slack, answers what it safely can, gathers the missing context, and creates a ServiceNow case when tracked IT work is required.
Microsoft Teams 
Slack I can't access Figma. Can you help?
I can help. Figma access is approved for Design and Product. Are you requesting access for yourself?
Yes, for the Q3 dashboard work.
Request ready Figma access for Jordan Lee
I'll route this for manager approval and keep you updated in this thread.
Employees should not need to know the right form, queue, group, or admin center. Tron turns everyday support messages into useful answers, safe self-service, or a ServiceNow case ready for Lex.
Slack
Tron can meet employees in Slack for quick answers, intake, status, and guided resolution.
Natural language intake
Employees explain what is wrong in plain English. Tron clarifies the target app, account, device, or request before routing the work.
Safe self-service
Tron answers policy questions, guides common troubleshooting, and completes only the safe actions configured for the employee lane.
Audited case creation
When work needs a durable workflow, Tron creates the ServiceNow case with context so Lex can route it to the correct specialist runbook.
Meet employees
Support starts where the conversation already is.
Tron gives employees a simple way to ask for help in Teams or Slack instead of hunting through portals, forms, and stale knowledge articles.
Teams and Slack intake employee safe
Employee asks in chatTron clarifies the appIdentity and policy checkedTicket context prepared
Plain-language requests
Users can ask for access, report login trouble, request software, or describe a broken workflow without knowing the right catalog item.
Channel-native experience
Tron fits into collaboration surfaces employees already keep open, reducing portal switching and abandoned tickets.
Better first message
Tron captures who is affected, which system is involved, what changed, and whether the user can still work.
Resolve safely
Give employees answers without handing them admin risk.
Tron is intentionally different from Lex. It can inspect safe status, answer grounded questions, and guide the employee, while privileged mutations stay inside specialist runbooks and approval boundaries.
Employee-safe flow employee safe
Policy answer returnedTroubleshooting steps offeredServiceNow case createdLex routing started
Policy and status answers
Explain access rules, ticket status, approval expectations, device guidance, and next steps in language employees understand.
Guided troubleshooting
Help employees work through common login, MFA, app access, collaboration, and device issues before escalating.
No risky shortcuts
For L2/L3 work or privileged changes, Tron gathers context and routes the request instead of pretending to perform admin work.
Route to action
Cases arrive ready for orchestration.
When the request needs tracked IT work, Tron creates a ServiceNow case with the employee's words, missing context resolved where possible, and enough detail for Lex to select a specialist.
Handoff package employee safe
User and request summarizedServiceNow case createdEvidence attachedLex router notified
Ticket creation
Open a tracked help desk request from chat with a useful title, description, requester, and customer-visible comment.
Context preservation
Carry the conversation, app context, and employee-reported symptoms into the durable workflow instead of making IT ask again.
Lex handoff
Route the ServiceNow case to Lex, which selects the domain agent, starts the runbook, and reports progress back through Tron.
Built for employee support
A safer front door for IT.
2 employee channels highlighted: Microsoft Teams and Slack
1 safe intake path from employee message to tracked ticket
0 direct admin mutations from the employee-facing lane
“Tron keeps employees moving without letting the employee lane become an unmanaged admin surface.”
How employees use Tron
Self-service where the request begins.
Password and MFA help
Guide employees through account recovery, gather context, and route resets or MFA changes into the approved specialist runbook.
App access requests
Capture the app, business reason, requester, approver context, and urgency before the ticket reaches IT.
Software and license questions
Answer what is approved, what needs manager approval, and which request path the employee should use.
Device troubleshooting
Collect symptoms, device context, and attempted steps before escalation to endpoint support.
Ticket status
Give employees a clear answer on where their request stands and what is still needed.
Bring Tron to every employee