Understand
Identify the user, app, asset, policy, and intent before choosing a tool.
Autonomous IT operations
Enterprise-grade AI for every IT request.
Opsentry gives IT teams a governed operating layer for helpdesk work. Lex reasons with the operator. Tron resolves for employees. Every action is policy-aware, approval-ready, and written back to your existing systems.
Every decision traced
Policy before action
Human approval when needed
Zero rip and replace
Connects to the systems your team already governs
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The operating layer
Turn scattered IT requests into controlled execution.
Opsentry starts with the request in plain language, gathers the live evidence, checks policy, and only then decides whether to answer, ask, approve, or act.
Control
Route risky actions through approvals and keep read-only lanes separate.
Execute
Run the smallest safe change, verify it live, and write the audit trail.
Inside the tenant
When the work touches production, the page turns black.
Platform
AI designed for IT operations, not generic chat.
Opsentry brings intake, policy, approvals, tools, knowledge, and verification into one operating surface. The product is built for the work IT teams actually perform: admin center writes, access routing, recovery workflows, and evidence-backed decisions.
Operator console
Lex
The control plane for IT. Ask what is open, what is risky, what can be fixed, and what needs your approval. Lex shows the plan, checks policy, and executes only when the path is clear.- Live tenant diagnostics
- Approval-aware writes
- Readable audit traces
Employee agent
Tron
Self-service that actually resolves. Employees ask for help in the channels they already use. Tron verifies identity, follows the runbook, completes safe requests, and escalates the rest with context.- Teams and Slack intake
- Identity-aware actions
- Automatic ticket updates
Governance layer
Policy Engine
Rules before tools. Opsentry evaluates approvals, confidence, permissions, rollback paths, and separation-of-duty requirements before a downstream system changes.- Approval gates
- Least-privilege scopes
- Rollback notes
Runbook automation
Automations
Turn SOPs into repeatable action. Model recurring IT work as governed automations: access requests, mailbox changes, endpoint checks, onboarding, offboarding, and security scans.- Scheduled runs
- Human handoff
- Exception handling
Grounded answers
Knowledge
Use the docs your team trusts. Ground every answer in internal policy, past tickets, runbooks, and system evidence so operators can verify the result before it becomes a change.- Runbook retrieval
- Source-backed answers
- Context memory
Existing stack
Ecosystem
Work where IT already works. Opsentry connects to your identity provider, ticketing system, collaboration tools, endpoint estate, and SaaS admin centers without replacing them.- Graph and PowerShell
- Ticketing systems
- Collaboration channels
Solutions
Built for the high-volume work that keeps IT queues full.
Access requests
Route temporary access, app provisioning, license changes, group membership, and approval windows without manual queue chasing.
Account recovery
Resolve password resets, account unlocks, MFA resets, stale sessions, and identity hygiene checks with policy-backed guardrails.
Mailbox and collaboration
Audit forwarding, manage delegates, create shared mailboxes, inspect Teams policy, and remediate collaboration settings after approval.
Security scans
Run environment scans for forwarding risk, oversharing, stale access, device posture, and policy drift before the ticket becomes an incident.
Onboarding and offboarding
Create repeatable flows for account setup, access bundles, manager approvals, license assignment, device checks, and removal actions.
Admin center writes
Execute parameterized Exchange, Teams, SharePoint, Graph, Purview, Intune, and Defender actions through a governed operator lane.
How it works
One path from request to verified resolution.
Requests arrive with context.
Lex and Tron pull identity, ticket history, device state, group membership, recent approvals, and the relevant runbook before answering.
Read requestResolve identityCollect evidence
Policy decides the next safe action.
Opsentry checks permission scope, approval policy, confidence, blast radius, and rollback path before any write is attempted.
Match policyPrepare actionAsk when needed
Tools run with proof attached.
The agent executes the smallest useful change, verifies the live result, updates the ticket, and leaves a trace your team can review later.
Run toolVerify systemWrite audit trail
Customers
For teams where a ticket is never just a ticket.
Opsentry is shaped around high-stakes internal work: the small actions that can unblock a person, reduce risk, or become an incident if nobody owns the next step.
“
Opsentry gives operators the missing middle layer: it understands the request, checks the controls, and produces a verified action trail instead of another chat transcript.
11s sample account recovery
3 admin write lanes verified
100% traceable test actions
Security
Enterprise controls are part of the product, not an afterthought.
Approval-gated execution
Every write-capable action can be routed through explicit approval rules before it touches production systems.
Scoped admin lanes
Separate user, operator, workflow, and shared helpdesk surfaces so read-only and write-capable contexts stay distinct.
Full parameter visibility
PowerShell, Graph, and admin API calls show the cmdlet, method, target, body, parameters, and verification output.
No silent guesses
When app context, target site, approver, or policy is ambiguous, Opsentry asks before diagnosing or changing anything.
Audit-grade traces
Capture who asked, what evidence was inspected, which policy applied, what ran, and how the result was verified.
Enterprise identity fit
Designed around SSO, RBAC, least-privilege scopes, tenant boundaries, and the admin centers your team already governs.
Resources
Read more from Opsentry when the blog is live.
Opsentry Blog
The blog design is ready for product notes, operating patterns, and field lessons when the team is ready to publish.
View blogFAQ
Questions operators ask before turning agents loose.
Is Opsentry replacing our ticketing system?
No. Opsentry works around the tools you already use. Tickets remain the system of record while Opsentry resolves, updates, and audits the work.
How does Opsentry avoid unsafe automation?
Writes are scoped, approval-aware, and verified after execution. If the request is ambiguous or outside policy, Lex asks for clarification instead of guessing.
Where do employees interact with Tron?
Tron can sit in collaboration tools such as Teams or Slack, while Lex gives IT operators a richer console for investigation, approval, and live admin work.
What should we automate first?
Start with high-volume, low-ambiguity requests: password resets, account unlocks, access routing, group membership, mailbox checks, and basic device diagnostics.
Unlock autonomous IT operations